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Ticketing Tools (JIRA, ServiceNow)

Emdee Academy > Lessons > Ticketing Tools (JIRA, ServiceNow)
Course Content
Module 1: Computer Hardware Fundamentals
0/11
Introduction to Computer Systems
Types of Computer Components
Motherboard Architecture
CPU Types, Sockets & Architecture
RAM Types & Compatibility
Storage Devices (HDD/SSD/NVMe)
SMPS & Power Supply Architecture
Input/Output Devices
Assembling and Disassembling a Computer
BIOS/UEFI Configuration & Upgradation
Hardware Troubleshooting Techniques
Module 2: Operating System Installation & Management
Windows OS
0/7
Windows Installation (Legacy & UEFI)
Disk Partitioning (MBR/GPT)
Device Drivers Installation
Windows Registry & Services
System Performance Tuning
Backup & Restore
Windows Security Settings
Linux OS (Ubuntu / CentOS / RedHat)
0/6
Installation & Partitioning
Basic Linux Commands
User/Group Management
File Permissions & Ownership
Systemd Services
Package Management (APT/YUM/DNF)
Module 3: Networking Fundamentals
0/10
Introduction to Networking Concepts
Network Topology, Models (OSI, TCP/IP)
IP Addressing: IPv4 / IPv6
Subnetting & Supernetting
LAN, WAN, MAN
Switching & Routing Concepts
Network Devices: Hub, Switch, Router, Firewall
NAT, PAT, DHCP, DNS, VLAN
Network Cables, Connectors, Crimping
Wireless Technologies (Wi-Fi Standards)
Module 4: Cisco Networking (CCNA-Level Training)
0/9
Cisco Router & Switch Basics
IOS Commands & Configuration
Static Routing / Dynamic Routing
OSPF, RIP, EIGRP Basics
VLAN, Inter-VLAN Routing
WAN Protocols
Access Lists (ACL)
WAN Technologies (MPLS, Leased Line)
Network Troubleshooting – Cisco Packet Tracer Labs
Module 5.1: Server Administration
Windows Server
0/8
Installation & Configuration
Active Directory (AD) Management
Group Policies (GPO)
DHCP Server Setup
DNS Server Setup
File Server / Print Server
IIS Web Server
Remote Desktop Services
Module 5.2: Server Administration
Linux Server
0/7
SSH Configuration
Apache/Nginx Web Server
FTP/SFTP
Cron Jobs
FirewallD, IP Tables
Samba Server
Log Analysis
Module 6: Cloud & Virtualization Basics
0/6
Introduction to Virtualization
VMware Workstation / ESXi
Hyper-V
Introduction to Cloud Computing
Basics of AWS / Azure (Optional module)
Using EC2, S3, VPC Basics
Module 7: Network Security & Cybersecurity Basics
0/7
Firewalls & IDS/IPS
Endpoint Protection
Network Access Control
Data Encryption
VPN Configuration (Site-to-Site / Client-to-Site)
Basic Ethical Hacking Concepts
Security Policies & Best Practices
Module 8: IT Infrastructure Management
0/6
ITIL Basics
Ticketing Tools (JIRA, ServiceNow)
Backup & Disaster Recovery
Asset Management
SLA & Documentation
Monitoring Tools (Nagios/Zabbix)
Module 9: Practical Labs & Real-World Projects
0/8
PC Assembling + Fault Diagnosis
Networking Setup for Office (LAN/WiFi/VLAN)
Router + Switch Configuration
Windows Server Domain Setup
Linux Server Configuration
Firewall Setup & Network Security Hardening
Cloud Virtual Machine Deployment
Troubleshooting Scenarios
Hardware and Networking
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